Wrong Numbers: Where Anger Meets Opportunity In America

by Ryan McKeen

One of the things I frequently do as a lawyer is dial wrong numbers from my office phone. This is due to two things. First, I’m on the phone a lot  and second, voicemail.

I hate voicemail. One of the things I hate about it is when people don’t repeat the number they want me to call them back at. In an age where more and more people don’t own land lines parts of voicemails sometimes cut out.

Sometimes people speak clearly and then garble their number. That’s fine when I already know a caller’s number because it’s in Abacus  but when it’s someone new, it’s sometimes a guessing game.

If you call me. Please repeat your number on my voicemail. For my sanity, please do this.

Back to wrong numbers.

When I call them,  people are frequently indignant. It’s as if they’re looking for someone to be mad at and when I stumble onto their phone they think “aha! Here’s my chance to vent some anger!” It’s strange to me that people get outraged over such a small slight.

Really, I’m sorry I wasted 5 seconds of their meaningful and productive lives. Really.

We’re an angry country right now. We’re looking for someone to be mad at. We want something to be upset about. Then the phone rings and it’s anger meets opportunity.

Ryan McKeen is a trial attorney at Connecticut Trial Firm, LLC in Glastonbury, Connecticut. In 2016, he was honored by the CT Personal Injury Hall of Fame for securing one of the highest settlements in the state. He is a New Leader in the Law. ABA 100. Avvo 10. 40 under 40 for Hartford Business Journal. He has been quoted in Time Magazine, the New York Times, Hartford Courant, Wall Street Journal Law Blog and the Hartford Business Journal. He focuses his practice on Connecticut Personal Injury law. He loves what he does. Contact him ryan@cttrialfirm.com or 860 471 8333

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