Using to Better Serve Clients

Juggling my schedule is difficult. In this short week, I have a panel meeting, 3 pretrials, a status conference, an evidentiary hearing, multiple client meetings, and we start jury selection. There’s a telephone conference with my accountant. And another one with a vendor. Those are just my professional obligations.

On the personal side there is getting children to school and daycare. There’s soccer practice on Thursday. And I have a doctor’s appointment. 

Another work week.

Time is valuable. To me. And to my clients.

A month ago I started using is a scheduling bot. It’s artificial intelligence that interacts with my schedule and someone who needs to meet with me. It is really cool.  My assistant’s name is “Amy” – “Amy Ingram” to be exact or “A.I.” for short.

I get an email from a client saying “let’s talk”. I email Amy and the client and say “Amy please schedule a call with the client as soon as possible”. And then “Amy” contacts the client and in a very human tone schedules the call in my calendar. This works for any meeting, lunch, or call.

This allows me to schedule meetings very quickly. And streamlines client communication.

Here’s a link to a explaining how “Amy” works. 

I use professional edition. In my month of using it, the only downside is that scheduling group meetings of more than 2 people can result in a lot of emails from Amy to guests as she goes back and forth between them. But one to one it is a great service.

Ryan McKeen is a trial attorney at Connecticut Trial Firm, LLC in Glastonbury, Connecticut. In 2016, he was honored by the CT Personal Injury Hall of Fame for securing one of the highest settlements in the state. He is a New Leader in the Law. ABA 100. Avvo 10. 40 under 40 for Hartford Business Journal. He has been quoted in Time Magazine, the New York Times, Hartford Courant, Wall Street Journal Law Blog and the Hartford Business Journal. He focuses his practice on Connecticut Personal Injury law. He loves what he does. Contact him or 860 471 8333

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