I answered my phones for the first two years of practice. It wore on me. It made it hard to get work done. All I was doing was answering my phone. Lawyers are in a client service business. Answering the phones is a key component of satisfying clients.
And equally as bad, I was missing out on clients. One day I had a potential client call me with two new cases. The cases were good cases. The client had found me online. I called him back 15 minutes later and he already had hired another lawyer. There’s the quick and the dead.
By not having not having a receptionist I was failing. I was failing myself. I was failing my clients. And I was failing my business.
Ruby Receptionists answers phones. They answer my phones. And they have answered them well for nearly the last 2 years.
I haven’t had to train anyone. No additional space is needed in my office. There’s no need to add anyone to the payroll. My assistant’s time is maximized because she can focus on pleadings, discovery, and other important matters. She does not have to answer the phone.
Ruby takes the time to set up and understand my call settings. Any changes to my settings are quickly implemented. Changing my settings is as easy as opening an app on my phone or calling Ruby.
Watch below for my Ruby Receptionist Review where I discuss the pros and cons of using Ruby. I am not paid for this review. I receive nothing in exchange for post this. My thoughts are my own.
If you’d like to ask me a question for an upcoming episode of “Ask Ryan” please shoot me an email at firstname.lastname@example.org