McKeen Law Firm’s “No Wait Policy”

Earlier this month, I had a doctor’s appointment. When I scheduled the appointment, the receptionist tells me to arrive 15 minutes before the appointment to complete my insurance paperwork.

Bacon! What does bacon have to do with waiting in a doctor’s office? Read on!

The day of the appointment, I arrive 15 minutes early. I complete my paperwork and take a seat in the waiting room. Forty-five minutes after my scheduled appointment, I’m called in to see the doctor. My schedule is booked solid. Most days like most people – my schedule is booked solid.

In the grand scheme of life that 45 minute delay is nothing. It is a minor inconvenience. While waiting for my appointment, I reschedule my meeting. Life marches forward.

That doesn’t mean I have to like waiting.

As a business owner, I respect my client’s time as valuable. I have a lobby in my office. I strive to keep it empty.

When a client schedules a two o’clock appointment – I do everything I can to start the appointment at two o’clock. This doesn’t mean that I’m perfect. Sometimes emergencies happen. Sometimes an important phone call or meeting goes longer than expected and there’s nothing I can do about it.

If you have a regularly scheduled appointment (not a real estate closing where times often change out of my control), show up on time, and and our meeting begins more than five minutes from its scheduled time- I will buy you an appetizer and a beverage at a Max Restaurant. I will hand you a $25 gift card to the Max Restaurant Group for your inconvenience. 

I’m a big fan of the candied bacon lollipops at Max Burger.

Ryan McKeen is a trial attorney at Connecticut Trial Firm, LLC in Glastonbury, Connecticut. In 2016, he was honored by the CT Personal Injury Hall of Fame for securing one of the highest settlements in the state. He is a New Leader in the Law. ABA 100. Avvo 10. 40 under 40 for Hartford Business Journal. He has been quoted in Time Magazine, the New York Times, Hartford Courant, Wall Street Journal Law Blog and the Hartford Business Journal. He focuses his practice on Connecticut Personal Injury law. He loves what he does. Contact him or 860 471 8333

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