Restoring phone, internet, and television services are a lower priority than restoring power. No one died because they couldn’t watch this year’s college football game of the century.
This post isn’t about that.
It is about the response of a utility to a significant storm.
Where I live, we have been without phone, television or internet since 5:00 on Saturday, October 30th. Today is November 8th.
Yesterday, I contacted Cox, they acknowledged the outage and had no estimate of when it will be restored. Ten days after a storm and you have no idea when service will be restored? A communications company? Not my friend in the digital age.
I know the storm was bad but people less than a mile away have service and to my untrained eye there does not appear to be any downed wires in between.
Cox’s failure to communicate with its customers and to restore service will have me looking elsewhere when my contract is up. No outage map on its website. No messages about the outage. Nothing. Just ads to “Build Your Bundle”.
CL&P is getting most of the well deserved heat for their handling of this storm but Governor Malloy should expand his inquiry to Cox. This outage has hurt home businesses in my neighborhood and is bad for business in Connecticut.